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There are many factors that contribute to the success of any venture. These factors are well known to, and regularly applied by the most successful businesses. Some of them are easily ignored by many small businesses, hence, they never grow beyond a certain small point. One of such factors is quality customer service; note, it's not just any form of customer service. Quality customer service is important to the survival and flourishing of any business. Continue reading to find out 5 ways it helps improve your small business.

5 Ways Quality Customer Service Helps Your Business

Customer Service Icons on Keyboard

 

 

There’s the popular saying that the customer is always right. While I do not agree with it, I do believe the other saying that the customer is always the customer and is the boss. Customers are the livewire of business. They are very important and must be treated right. For example, I recently read someone’s complaints about a certain airline company. The airline company (name withheld) experienced flight troubles which were understandable. However, the manner in which the passengers of that particular flight were treated was offensive to some of them. Furthermore, the compensation they offered was rather meagerly in comparison with the amount of money and time wasted by those customers. After reading that complaint, I have already blacklisted that airline company in my mind. You may not know this, but the manner in which you treat one customer will go a long way in speaking for your business. It’s important to treat customers specially and correctly, if not, you’ll lose more than just money. You’ll lose present and potential customers and your business will lose credibility in their eyes. Hence, the need to highlight the importance of customer service.

  1. In the long term, your business is preserved. Except you’re not looking to stay in business for a long time, you’ll neglect the philosophy of treating your customers right. Nevertheless if you are looking to be in business for years to come, you’ll treat your customers right.
  2. Quality customer service is an easy way of converting customers into ambassadors of your brand and business without coercing them. As important as celebrity endorsements and advertising are, they aren’t more important than endorsements from people who have patronized your business and fell in love with it. Celebrities are usually paid to endorse brands, customers who are converted into ambassadors aren’t. They simply experience your business, like it and become loyal to you. This is one of Apple’s secrets that many businesses have neglected. Apple customers voluntarily become ambassadors and can vouch for their ‘dear Apple’ any day, any time.
  3. Another thing that quality customer service does to your business is that it improves your image and enhances your reputation. Image, here, is simply the manner in which you represent your business while reputation refers to the understanding and impression people have about you. If you consistently treat your customers right, you’ll be doing yourself a lot of good as these people will hold you in positive esteem and see you in a good light.
  4. It creates a culture for your business. I’ve been asked the question before if I think customer service is a department or a philosophy and I say it is a philosophy. This philosophy is what crafts out the department but must run through every other department of the business. For SMEs and retail stores who do not have as many departments and segmentations as the large businesses, they must realize that customer service is a philosophy that should shape the culture of business.
  5. The final importance I will share is that no business can peak without quality customer service. It shows that you have a vision for your business and you must understand that a culture of quality customer service means you have one less problem to solve. Hence, you’re making progress. Constantly improving customer service, to me, is a good sign of growth in business.

We've seen five vital ways customer service will improve your business. Are there other points you have that support this? Do share them with us. Our community is incomplete without your contributions. Don't forget to leave your email address in the Hellobar at the top of your screen and we'll provide you with more great articles and retail tips regularly.

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Simi
4 days ago
Could not agree more with you here!
Hays
13 days ago
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Florence Cedric
21 days ago
THANKS DR PETER FOR RESTORING MY HAPPINESS AND MY FAMILY TOGETHER. WHATSAPP/CALL +1(321)754-0649 Hello, I am Florence Cedric.i leave at 315 St Germain Ave Toronto ON M5M 1W4(Toronto ,Ontario) After i have been in a relationship with my husband for years, he broke up with me. I did everything possible to get back to him but all was in vain, I wanted him back so badly because i loved him. so i explained my problem to my friend and she suggested that I should contact a spell caster that helped her cast a spell that got her pregnant and brought her husband back.I had no choice than to try it. I messaged the spell caster on whatsapp and he assured me there was no problem and that everything will be okay.so He cast the spell for me and surprisingly after 48hours, my husband called me. I was so surprised, I answered the call and all he said was that he was so sorry for everything that had happened He wanted me to return to him. He also said he loved me so much. I was so happy and went to him that was how we started living together happily again.so anyone who need help on any kind of problems can also contact this real and very genuine spell caster on Whatsapp/call +1(321)754-0649 or mail him via MAGNIFICENTSPELLCAST@GMAIL.COM and MAGNIFICENTSPELLCAST@YAHOO.COM or you can read more about this great spell caster on his website http://MAGNIFICENTSPELLCAST.WEBSITE2.ME contact this great man today and get your problems solved 100%
Florence Cedric
21 days ago
THANKS DR PETER FOR RESTORING MY HAPPINESS AND MY FAMILY TOGETHER. WHATSAPP/CALL +1(321)754-0649 Hello, I am Florence Cedric.i leave at 315 St Germain Ave Toronto ON M5M 1W4(Toronto ,Ontario) After i have been in a relationship with my husband for years, he broke up with me. I did everything possible to get back to him but all was in vain, I wanted him back so badly because i loved him. so i explained my problem to my friend and she suggested that I should contact a spell caster that helped her cast a spell that got her pregnant and brought her husband back.I had no choice than to try it. I messaged the spell caster on whatsapp and he assured me there was no problem and that everything will be okay.so He cast the spell for me and surprisingly after 48hours, my husband called me. I was so surprised, I answered the call and all he said was that he was so sorry for everything that had happened He wanted me to return to him. He also said he loved me so much. I was so happy and went to him that was how we started living together happily again.so anyone who need help on any kind of problems can also contact this real and very genuine spell caster on Whatsapp/call +1(321)754-0649 or mail him via MAGNIFICENTSPELLCAST@GMAIL.COM and MAGNIFICENTSPELLCAST@YAHOO.COM or you can read more about this great spell caster on his website http://MAGNIFICENTSPELLCAST.WEBSITE2.ME contact this great man today and get your problems solved 100%
carl vanny
16 days ago
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Dairo oyinkansola
28 days ago
Nice one
CHRISTO
25 days ago
So informed, thank you
Chryssy Berry from USA
21 days ago
heal from broken heart" Love spell from dr.Unity brought my husband back"contact Unityspelltemple@gmail.com to help you get your Ex lover back urgently after breakup/divorce" After 12years of marriage, me and my husband has been into one quarrel or the other until he finally left me and moved to California to be with another woman. I felt my life was over and my kids thought they would never see their father again. i tried to be strong just for the kids but i could not control the pains that torments my heart, my heart was filled with sorrows and pains because i was really in love with my husband. Every day and night i think of him and always wish he could come back to me, I was really worried and i needed help, so i searched for help online and I came across a website that suggested that Dr Unity can help get ex back fast. So, I felt I should give him a try. I contacted him and he told me what to do and i did it then he did a Love spell for me. 11hours later, my husband really called me and told me that he miss me and the kids so much, So Amazing!! So that was how he came back that same day,with lots of love and joy,and he apologized for his mistake,and for the pain he caused me and the kids. Then from that day,our Marriage was now stronger than how it were before, All thanks to Dr Unity. he is so powerful and i decided to share my story on the internet that Dr.Unity is real spell caster who i will always pray to live long to help his children in the time of trouble, if you are here and you need your ex lover back or save your marriage fast. Do not cry anymore, contact this powerful spell caster Dr.Unity now. Here’s his contact: Call/WhatsApp him: +2348071622464 ,Email him at: Unityspelltemple@gmail.com , Website:https://unityspellstemple.blogspot.com ,Your kindness will never be forgotten.
Natasha Wanderly
15 days ago
heal from broken heart" Love spell from dr.Unity brought my husband back"contact Unityspelltemple@gmail.com to help you get your Ex lover back urgently after breakup/divorce" After 12years of marriage, me and my husband has been into one quarrel or the other until he finally left me and moved to California to be with another woman. I felt my life was over and my kids thought they would never see their father again. i tried to be strong just for the kids but i could not control the pains that torments my heart, my heart was filled with sorrows and pains because i was really in love with my husband. Every day and night i think of him and always wish he could come back to me, I was really worried and i needed help, so i searched for help online and I came across a website that suggested that Dr Unity can help get ex back fast. So, I felt I should give him a try. I contacted him and he told me what to do and i did it then he did a Love spell for me. 11hours later, my husband really called me and told me that he miss me and the kids so much, So Amazing!! So that was how he came back that same day,with lots of love and joy,and he apologized for his mistake,and for the pain he caused me and the kids. Then from that day,our Marriage was now stronger than how it were before, All thanks to Dr Unity. he is so powerful and i decided to share my story on the internet that Dr.Unity is real spell caster who i will always pray to live long to help his children in the time of trouble, if you are here and you need your ex lover back or save your marriage fast. Do not cry anymore, contact this powerful spell caster Dr.Unity now. Here’s his contact: Call/WhatsApp him: +2348071622464 ,Email him at: Unityspelltemple@gmail.com , Website:https://unityspellstemple.blogspot.com ,Your kindness will never be forgotten. Natasha Wanderly form USA.
Robin Blaine
19 days ago
I was not sure if love spell could help but here is my story: I have been in a relationship with my then ex (we broke up for 3 months) since 2015. It was a happy and very active relationship with lots of fun and travelling. We love each other endlessly and we shared a lot. His family was my family and my family his. Few months back he started being controlling and possessive: I told him that I don’t feel comfortable with his new behavior, he apologized and promised to work on himself. But he failed on his promises, this time it escalated to him being manipulative. He accuses me of cheating on him at work. Eventually, I’ll be the one apologizing for something I didn’t do. I broke up when I couldn’t take it any longer. I got a stranger email address from a website that changed my story: I asked the stranger for help to fix my relationship, I told him that my problem was that I am still in love with this guy and I know he loves me too but he has a huge ego, his ego is enormous. I know I am the one who did the breaking up but my heart was hoping for him to say to me ‘I’m sorry baby, I apologize for how I have made you feel these past years, I will seek help and fix myself so that we can fix us’ The stranger is Dr. Wakina, his email; dr.wakinalovetemple@gmail.com Dr. Wakina showered his healing powers to us through his powerful love spell. Our relationship was fixed as he provided the much-needed help to us. Our destiny was changed for good.
Rosemarie Williams
12 days ago
HOW I GOT MY EX HUSBAND BACK WITH THE HELP OF REAL AND EFFECTIVE SPELL FROM DR Osasu My name is Rosemarie Williams, I never thought I will smile again, My husband left me with two kids for one year, All effort to bring him back failed I thought I'm not going to see him again not until I met a lady called Jesse who told me about a spell caster called Dr. Osasu , She gave me his email address and mobile number and I contacted him and he assured me that within 48hours my husband will come back to me, In less than 48hours my husband came back started begging for forgiveness saying it is the devils work, so I'm still surprise till now about this miracle,i couldn't conceive but as soon as the spell was cast,i became pregnant and gave birth to my third child,if you need any assistance from him you can contact him via:email: drosasu25@gmail.com Or WhatsApp or call him now: +2347064365391
Rosemarie Williams
12 days ago
HOW I GOT MY EX HUSBAND BACK WITH THE HELP OF REAL AND EFFECTIVE SPELL FROM DR Osasu My name is Rosemarie Williams, I never thought I will smile again, My husband left me with two kids for one year, All effort to bring him back failed I thought I'm not going to see him again not until I met a lady called Jesse who told me about a spell caster called Dr. Osasu , She gave me his email address and mobile number and I contacted him and he assured me that within 48hours my husband will come back to me, In less than 48hours my husband came back started begging for forgiveness saying it is the devils work, so I'm still surprise till now about this miracle,i couldn't conceive but as soon as the spell was cast,i became pregnant and gave birth to my third child,if you need any assistance from him you can contact him via:email: drosasu25@gmail.com Or WhatsApp or call him now: +2347064365391
elisabeth iler
13 days ago
Hello i want to share a real life testimony with the world. Dr MOSES is a real spell and very genuine caster, he is so powerful, unique, and amazing. Dr Moses restored My happiness to my life again by bringing my husband back to me with his powerful love spell. Dr Miracle is a gifted and a very powerful good man and if not for him what would my life turn to? Dr Moses may your good gods continue to bless you for your good deeds. Dr Moses words can not express how much good you have done for me and i believe that even a thousand words won't be enough to describe your good great works. If you are facing any spiritual problem i advice you not to cry just contact Dr Moses on his email or whatsaapp number and he will solve all your problems. Contact him on his email: NATURALSPELLCAST@GMAIL.COM or CALL/WHATSAPP +1(928)250-1552 contact him and get your solution now. Thank you Dr Moses for you are indeed miraculous
Florence Cedric
21 days ago
THANKS DR PETER FOR RESTORING MY HAPPINESS AND MY FAMILY TOGETHER. WHATSAPP/CALL +1(321)754-0649 Hello, I am Florence Cedric.i leave at 315 St Germain Ave Toronto ON M5M 1W4(Toronto ,Ontario) After i have been in a relationship with my husband for years, he broke up with me. I did everything possible to get back to him but all was in vain, I wanted him back so badly because i loved him. so i explained my problem to my friend and she suggested that I should contact a spell caster that helped her cast a spell that got her pregnant and brought her husband back.I had no choice than to try it. I messaged the spell caster on whatsapp and he assured me there was no problem and that everything will be okay.so He cast the spell for me and surprisingly after 48hours, my husband called me. I was so surprised, I answered the call and all he said was that he was so sorry for everything that had happened He wanted me to return to him. He also said he loved me so much. I was so happy and went to him that was how we started living together happily again.so anyone who need help on any kind of problems can also contact this real and very genuine spell caster on Whatsapp/call +1(321)754-0649 or mail him via MAGNIFICENTSPELLCAST@GMAIL.COM and MAGNIFICENTSPELLCAST@YAHOO.COM or you can read more about this great spell caster on his website http://MAGNIFICENTSPELLCAST.WEBSITE2.ME contact this great man today and get your problems solved 100%
elisabeth iler
13 days ago
Hello i want to share a real life testimony with the world. Dr MOSES is a real spell and very genuine caster, he is so powerful, unique, and amazing. Dr Moses restored My happiness to my life again by bringing my husband back to me with his powerful love spell. Dr Miracle is a gifted and a very powerful good man and if not for him what would my life turn to? Dr Moses may your good gods continue to bless you for your good deeds. Dr Moses words can not express how much good you have done for me and i believe that even a thousand words won't be enough to describe your good great works. If you are facing any spiritual problem i advice you not to cry just contact Dr Moses on his email or whatsaapp number and he will solve all your problems. Contact him on his email: NATURALSPELLCAST@GMAIL.COM or CALL/WHATSAPP +1(928)250-1552 contact him and get your solution now. Thank you Dr Moses for you are indeed miraculous
Maya Trams
3 days ago
It would be unfair if i don't share my experience to the whole world. I had made promise to tell the whole wide-world how this happened. That's why i'm on it right now and today I would let everyone know there are significant real powers in spell casting as marvelspelltemple@gmail. com has assured me by bringing joy and happiness into my marriage just in 2days i came in contact with him marvelspelltemple@gmail. com i never hoped or believed in any of these stuff until i felt depressed and i realized i'm about to loose everything.. i required for help from this good for nothing fake spell casters and nothing happened, before i discovered this great spell man, who cast a love spell for me and he assured me that i will get my husband back just in 48 hours after the spell has been cast. 48 hours later, my cell phone rang, and to my greatest surprise, it was my husband who hasn't called me for 4 months and few days, and made an apology for the broken heart, my husband said to me, he is ready to come back home to be the good loving husband he was before. Dr Muna opened his eyes to picture how much we have loved each other and what we have gone through in the past before that gold digger came to stole my husband from me. Writing this post right now, i'm the most happiest woman on earth. We are living a happy life and our love is now stronger than how it were. For this reasons i promised to testify to the universe. i recommend this spiritual doctor for the elegant work he did for me. in every situation you are undergoing right now Dr Muna is the Answer, and as a true testifier i assure you that he will definitely do the same you too.